Update on Current Orders and Delivery Times

Dear customers,

First of all, we would like to sincerely apologize for the exceptionally long waiting times affecting some current orders. We know that many of you have already been waiting considerably longer for your display than originally expected, and we fully understand how disappointing and frustrating this can be.

The reason for the delays

Unfortunately, we have experienced significant quality issues with the PCBs from our latest supply.

Quality is something we will not compromise on

Over the past few weeks, we have invested a great deal of time and effort into making the available PCBs work reliably. Despite everything we have tried, we currently cannot guarantee with a clear conscience that a sufficiently high percentage of these boards will remain completely reliable in the long term.

And this is where we are not willing to compromise.

Our goal is to continue offering one of the best displays for BMW vehicles on the market. For us, this means not only functionality and innovation, but above all reliability and quality.

We can only achieve this when the quality of the components supplied to us meets our standards – which unfortunately is not the case with the current batch.

New PCB layout – developed in-house

After two external companies were unable to develop a PCB solution that met our requirements for flexible, manufacturer-independent production, we took the development into our own hands over the past few weeks.

Current status

The new PCB layout has now been completed, and the new boards are currently in production. Based on the current schedule, we expect the finished PCBs to be available within the first weeks of September.

What happens with outstanding orders?

Until then, we will continue working through outstanding orders step by step using the material currently available. We will only use PCBs that successfully pass our testing.

Should a display nevertheless develop a fault or fail at a later point, we will of course replace it as quickly and as straightforwardly as possible.

Quality is essential to us.

We could try to ship faster while accepting a higher risk of failures. But that would not meet our standards, nor would it represent the product we want to deliver to our customers.

Thank you for your patience

We know that none of this makes the long waiting time disappear. We therefore want to sincerely thank everyone who has already been waiting patiently for their order and ask you to bear with us just a little longer.

Thank you for your understanding, patience, and continued trust.

Your AK-Motion Team

Posted in: Blog